Intermediate

Client Retention Analysis (Churn Interview)

A script for an exit interview with a departing client to identify firm weaknesses.

Draft an exit interview script for a client who is leaving the firm. Include open-ended questions about: 1. Responsiveness, 2. Fee transparency, 3. Technical expertise, and 4. The specific event that led to the decision ({event_if_known}). Use the feedback to create an internal 'Service Improvement Plan.'

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